Terms of Service Agreement
Last updated: March 20, 2026
Revised Standard Operating Procedure for Boss Diplomat – Personal Brand Consultancy
Thank you for choosing Boss Diplomat for your personal branding needs. By accepting a project with Boss Diplomat, you expressly acknowledge and agree to the following Terms and Conditions. If anything is unclear, please reach out for clarification.
1. PARTIES
1.1 This Agreement (the “Agreement”) is entered into by and between:
Boss Diplomat LLC (the “Service Provider”), an incorporated personal brand consultancy organized and existing under the laws of Massachusetts, USA, with its head office at:
1129 Riverdale St #1015, West Springfield, MA 010189.
2. SERVICES PROVIDED
2.1 100-Day Brand Intervention (Done-for-You Service). The 100-Day Brand Intervention is the Service Provider is the Service Provider’s flagship implementation and transformation service designed to help founders align their public identity, messaging, visibility, systems, and personal brand presence with the level of business they are building. The Service Provider may provide services including, but not limited to, Human Personal Brand X-Ray analysis, personal brand positioning and strategy, messaging development and refinement, offer positioning and ecosystem development, visibility and authority-building recommendations, funnel and lead generation strategy, website and content recommendations, personal brand systems and documentation, accountability and implementation support. Services are delivered through a combination of live meetings, recorded feedback, written recommendations, strategic documentation, and asynchronous communication. The Client acknowledges that the Service Provider is responsible for developing strategic recommendations, frameworks, and systems. The Client remains solely responsible for implementation, business decisions, visibility activities, content creation, sales activities, and execution. The Client agrees to actively participate in the process by attending scheduled meetings, providing requested materials, completing assignments where applicable, and responding to requests in a timely manner. The Service Provider does not guarantee any specific results, including but not limited to revenue growth, audience growth, client acquisitions, media opportunities, or business performance.
2.2 Personal Brand Mastercourse (Self-Paced Digital Program). The Personal Brand Mastercourse is a self-paced educational program designed to support entrepreneurs develop and strengthen their personal brand independently. The course may include videos, templates, worksheets, examples, exercises, and supporting educational materials. The Client acknowledges that the Mastercourse is educational in nature and does not include one-to-one consulting, coaching, implementation, feedback, strategy sessions, or personalized support unless explicitly stated at the time of purchase. The Client is responsible for completing the training, implementing the materials, and applying the concepts within their own business. Access is granted for the lifetime of the business, subject to the continued operation of Boss Diplomat LLC. Due to the digital nature of the program, all sales are final and non-refundable.
2.3 Human Personal Brand X-Ray (One-Time Service). The Human Personal Brand X-Ray is a one-time strategic analysis designed to help the Client understand how they are currently perceived, where identity gaps exist, what strengths may be hidden in plain sight, and how their public identity aligns with the person they are becoming. The Client will be asked to provide information, materials, and video responses as part of the assessment process. The Service Provider will review the submitted materials and provide observations, recommendations, strategic insights, and a personalized analysis which may be delivered through written documentation, recorded audio, or both. The Human Personal Brand X-Ray is intended to provide perspective, awareness, and strategic direction. It is not therapy, counselling, business coaching, legal advice, financial advice, or a guarantee of business results. This Service does not include implementation, revisions, follow-up consulting, or additional meetings unless otherwise agreed in writing. Once delivered, the Human Personal Brand X-Ray is considered complete and all payments are non-refundable. The Client has five (5) days to complete the submission, unless stated otherwise, and incomplete submissions after this timeline revoke refund access.
2.4 VIP Brand Blueprint (Strategic Identity Development Service). The VIP Brand Blueprint is a high-level strategic service delivered to help the Client define, document, and articulate the personal brand identity required for the next stage of their growth. The service is delivered through two (2) primary meetings: Discover Session, where the Client shares their story, experience, goals, challenges, business direction, and personal brand aspirations; and the Blueprint Reveal Session, where the Service Provider presents the completed VIP Brand Blueprint and strategic recommendations. The VIP Brand Blueprint may include, but is not limited to, personal brand positioning, core messaging, brand narrative and backstory, mission and vision development, speaking topics, visibility recommendations, personal brand ecosystem recommendations, visual identity direction, strategic documentation and frameworks. The Client acknowledges that the VIP Brand Blueprint is a strategic planning and documentation service. It does not include implementation, ongoing consulting, content creation, website development, design services, marketing execution, or done-for-you services unless otherwise agreed in writing. The timing between meetings may vary based on scheduling availability and project requirements. No specific completion timelines is guaranteed. The Client is responsible for implementing any recommendations provided.
2.5 Private Advisory (Single Session). Private Advisory is a confidential one-to-one advisory service focused on personal brand perception, public identity, positioning, communication, and strategic visibility. The service includes one advisory session per month unless otherwise agreed in writing. A minimum commitment of three (3) consecutive months is required upon enrollment. Following the initial three-month term, the agreement automatically converts to a month-to-month arrangement and may be cancelled by either party with thirty (30) days written notice. No recordings, transcripts, screenshots, testimonials, case studies, meeting notes, or other materials generated during Private Advisory sessions may be publicly shared, reproduced, distributed, or used for marketing purposes by either party without prior written consent from both parties. The Service Provider agrees to maintain strict confidentiality regarding all discussions held during Private Advisory sessions.
2.6 Digital Products (including Personal Brand Reset). The Service Provider offers digital products, including but not limited to the Personal Brand Reset. All digital products are delivered electronically. Due to the nature of digital products, all sales are final and non-refundable.
2.7 No Guaranteed Results. The Client acknowledges that the Service Provider does not guarantee any specific outcomes, including but not limited to increased revenue, audience growth, visibility, or business success. Results depend on numerous factors outside the Service Provider’s control, including but not limited to the Client’s execution, consistency, and market conditions.
3. ROLES AND RESPONSIBILITIES
3.1 Client Responsibilities. The Client agrees to provide all necessary information, materials, and access required for the completion of the Services in a timely manner. The Client further agrees to review all deliverables within forty-eight (48) hours of receipt and to provide clear and timely feedback or approval. The Client acknowledges that the effectiveness of the Services is dependent on their active participation, including but not limited to implementing recommendations, maintaining communication, and showing up publicly where required. The Client understands that the Service Provider is responsible for building and delivering strategic systems and frameworks, but the Client remains solely responsible for operating, implementing, and executing those systems. Failure to provide timely feedback, approvals, or materials may result in delays to the project timeline and may incur additional fees.
4. COMMUNICATION
4.1 Meetings. All meetings are conducted via Zoom. In-person meetings are not included unless part of VIP Day or arranged separately with an additional fee.
4.2 Communication Channels. Acceptable channels include email, WhatsApp, Instagram DM, and text for quick updates. However, all official documentation and deliverables must be shared via email or a designated Google Drive folder.
4.3 Response Time. Service Provider checks emails twice a day. Urgent matters should be communicated via text or scheduled calls. Meeting cancellations must be communicated in advance.
4.4 Recordings of Meetings. All meetings are recorded, and Client may request access within three (3) months after project completion. Recordings may not be available beyond this period.
5. WORKFLOW AND PROCESS
5.1 Project Timeline. A non-refundable deposit is required to secure the Client’s place in the Service Provider’s schedule. The 100-Day Brand Intervention follows a structured timeline; however, this timeline is dependent on the Client’s responsiveness and participation. Delays caused by the Client, including but not limited to failure to provide feedback, materials, or approvals, may result in an extension of the project timeline. If the Client becomes unresponsive for a period exceeding fourteen (14) consecutive days, the Service Provider reserves the right to pause the project and reschedule the remaining work based on availability.
5.2 Scope Changes (Done-for-You Services). One revision is included per project, provided within seven days of the last consultation call. Additional revisions require booking a 60-minute “Implementation Workshop”, billed separately. Any requests beyond the originally agreed-upon scope (as discussed in the Onboarding Call) will be treated as “add-ons” and invoiced separately with the Client’s consent. Such changes may also affect project timelines.
5.3 Approval and Response Time. The Client agrees to respond to all deliverables within forty-eight (48) hours of receipt. In the event that no response is received within this period, the Service Provider reserves the right to proceed with the project based on prior discussions, approvals, and professional judgment.
5.4 File Retention. All project-related Google Drive folders will be deleted after three (3) months. The Client is responsible for downloading files before deletion.
5.5 Limitation of Liability for Delays. The Client shall not hold the Service Provider responsible for any indirect or consequential damages resulting from project delays, including (but not limited to) missed marketing opportunities or launch dates.
6 DOCUMENT OWNERSHIP
6.1 Proprietary Rights. All documents, templates, and branding assets created by the Service Provider remain proprietary to the Service Provider until delivered in final form. Upon delivery, the Client receives a license to use the final deliverables (e.g., PDFs, JPGs, PNGs, etc.) for their business purposes. Original source files (e.g., design files, layered files, etc.) are not shared. The Client may amend the final deliverables at their discretion, but the Service Provider is not liable for any altered results.
6.2 Error Corrections. Obvious mistakes (e.g., spelling errors) will be corrected free of charge. More complex modifications may incur additional fees.
7 CONFIDENTIALITY AND MARKETING
7.1 Confidentiality. Client’s personal and business information is not shared with third parties, except when necessary with approved subcontractors. Approved subcontractors do not receive sensitive personal information (e.g., addresses, phone numbers, payment details) beyond what is essential to perform their tasks.
7.2 Media Release and Marketing Consent. Except for Private Advisory services, the Client grants the Service Provider an irrevocable, perpetual, worldwide, royalty-free license to use, reproduce, publish, distribute, edit, modify, display, and create derivative works from any recordings, screenshots, photographs, written communications, testimonials, project deliverables, meeting excerpts, audio recordings, video recordings, behind-the-scene footage, or other materials created during the course of the engagement. Such materials may be used for marketing, promotional content, social media content, educational materials, presentations, websites, sales materials, case studies, portfolio examples, advertisements, and other business purposes. The Client acknowledges that this consent is granted upon entering into this Agreement and that no additional approval, review, notification, or compensation shall be required before such materials are used. Clients who require confidentiality must enroll in Private Advisory or obtain a separate written confidentiality agreement approved by the Service Provider before project commencement.
7.3 Artificial Intelligence Usage. The Service Provider may use artificial intelligence tools, software platforms, contractors, and assistants to support research, organization, editing, design, and document preparation. Final strategic decisions, recommendations, and deliverables remain under the direction and supervision of the Service Provider.
8 PAYMENT TERMS
8.1 Prices. All current prices are listed on the Service Provider’s website. The Service Provider may update prices at any time. The price in effect at the time of booking applies.
8.2 Deposit. A non-refundable deposit is required to secure the project start date. The deposit confirms the Client’s commitment and reserves time within the Service Provider’s schedule.
8.3 Installment Payments. Where installment payments are agreed, payments must be made on the scheduled due dates. If any payment is not received within twenty (20) days of the due date, a one-time late fee of ten percent (10%) of the total project cost may be applied. In the event of late or missed payments, the Service Provider reserves the right to immediately suspend all services, withhold deliverables, and adjust project timelines based on availability once payment has resumed.
8.4 Acceleration of Remaining Payments. Where the Client elects to pay via an installment plan, the Client remains responsible for the full contract value regardless of project completion date. The Client acknowledges that installment plans are a payment convenience and not a pay-as-you-go arrangement. If the Client fails to make any scheduled payment, terminates the project early, initiates a chargeback, or otherwise breaches the Agreement, the remaining balance of the Agreement shall immediately become due and payable in full. The Service Provider reserves the right to suspend services, revoke access to project materials, remove deliverables from shared folders, and withhold future work until all outstanding balances have been paid.
8.5 No Price Listings in Agreement. Specific fees and package costs are excluded from this Agreement and can be found on the Service Provider’s website or provided in a separate invoice.
8.6 Disputes. Any disputes regarding invoices or payments must be submitted in writing via email. Calls or texts are not valid forms of raising disputes. Partial chargebacks or other payment disputes should be discussed with the Service Provider before initiating any action with financial institutions.
8.7 Extenuating Circumstances. Extensions or waivers for late payments may be granted at the discretion of the Service Provider for serious extenuating circumstances (e.g., job loss, bankruptcy, or hospitalization).
9 REFUND POLICY
9.1 Done-for-You Services. All payments made toward the 100-Day Brand Intervention are non-refundable once work has commenced. The initial deposit is non-refundable and secures the Client’s place within the Service Provider’s schedule. Refunds will only be considered in exceptional circumstances and at the sole discretion of the Service Provider.
9.2 Personal Brand Mastercourse. No refunds unless the Client requests cancellation within 48 hours of purchase and does so in writing (e.g., email). After 48 hours, all sales are final, and the Client retains lifetime access to the course (while Boss Diplomat remains in operation).
9.3 Resolution Timeline. Refund or cancellation requests will be reviewed within 28 days from the date of written notice, excluding weekends and public holidays.
10. CANCELLATION POLICY
10.1 Written Notice. Client must provide cancellation requests in writing (email) for any project or service.
10.2 30-Day Notice for Ongoing Services. For ongoing monthly services, cancellation requires 30 days’ written notice. Otherwise, the next billing cycle may still apply.
10.3 Project Stage Fees. If the project is substantially complete or past certain milestones, partial refunds may not apply. Specific cancellation fees depend on the project stage and are at the Service Provider’s discretion.
11. NATURE OF SERVICES
11.1 Delivery of Services. The Client acknowledges that the Services provided under this Agreement are strategic, consultative, and implementation-based in nature. The Services are not therapy, employment, or a guarantee of business success. The Service Provider provides strategic direction, system development, and implementation support. The Client remains solely responsible for all decisions, actions, and results within their business.
12. RELEASE OF LIABILITY
12.1 Client Assumption of Risk. The Client releases the Service Provider from any liability for injury or loss resulting from the Services or course participation. The Client acknowledges that business outcomes (e.g., sales, leads, brand reputation) depend on numerous factors outside the Service Provider’s control and no results are guaranteed.
13. DISPUTE RESOLUTION
13.1 Mediation. Both parties agree to attempt resolution through mediation prior to pursuing legal action.
13.2 Legal Fees. In any dispute arising from or related to this Agreement, including but not limited to collection actions, chargeback disputes, or contact enforcement, the prevailing party shall be entitled to recover all reasonable attorneys’ fees, court costs, and any related expenses from the non-prevailing party.
13.3 Indemnification. The Client agrees to indemnify and hold harmless the Service Provider, its subsidiaries, affiliates, officers, agents, and employees from any claims, liabilities, losses, damages, judgments, and expenses (including reasonable attorneys’ fees) resulting from or arising out of:
o The Client’s negligence, misconduct, or breach of any provision of this Agreement.
o Any claim, suit, or demand arising from the Client’s unauthorized use or distribution of materials provided by the Service Provider.
13.4 Chargebacks and Good Faith Resolution. Before initiating any chargeback request with their financial institution, the Client agrees to first contact the Service Provider in writing and make a good faith effort to resolve any dispute, discrepancy, or concern regarding the Services rendered or the fees charged.
Should a chargeback be initiated, the Service Provider reserves the right to:
o Provide proof of Services rendered and all supporting documentation to the financial institution;
o Collect any outstanding balances or fees, including chargeback fees, if the chargeback is determined to be unfounded or made in bad faith.
If a chargeback is submitted without valid cause or in violation of this Agreement (e.g., no prior written notice of dispute), and the Service Provider prevails in demonstrating that the chargeback was improper, the Client will be liable for:
o The original invoiced amount.
o Any chargeback fees imposed by the payment processor or financial institution.
o All legal fees and other costs incurred by the Service Provider in disputing the chargeback.
In the event of a chargeback or payment dispute, the Service Provider may immediately suspend any ongoing or future Services until the dispute is resolved and any outstanding amounts are paid in full.
14. GOVERNING LAW
14.1 Jurisdiction. This Agreement is governed by and construed in accordance with the laws of the State of Massachusetts, USA. Any legal action to enforce these Terms shall be filed in Massachusetts, and the parties consent to that jurisdiction.
15. ENTIRE AGREEMENT
15.1 Final and Complete. This Agreement constitutes the final, complete, and exclusive agreement between the Parties and supersedes all prior discussions, negotiations, or agreements. Any modifications or amendments must be in writing and signed by both parties.
15.2 Severability. If any provision of this Agreement is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
16. NOTICES
16.1 Delivery of Notices. All notices, requests, or other communications (e.g., cancellation, payment disputes, refund requests) must be sent in writing via email to fairybossmother@bossdiplomat.com. Notices will be deemed received on the date they are sent if sent before 5 p.m. (in the receiving party’s time zone), otherwise the next business day.
16.2 Force Majeure. Neither party shall be liable for any delay or failure to perform under this Agreement where such delay or failure results from events beyond the reasonable control of that party, including but not limited to acts of God, pandemics, natural disasters, war, civil unrest, or government actions.